Zavoy / Delete account
Your data, your call

Delete your account & data

You can permanently delete your Zavoy account and the data tied to it at any time — from inside the app or by request on the web. Here's exactly how, and exactly what happens.

Delete in the app

The fastest way — your account is queued for deletion immediately.

1

Open your Profile

Tap the Profile tab in the bottom bar.

2

Scroll to the bottom

Past every setting, below Sign out.

3

Tap Delete account

Confirm with Delete permanently. You're signed out immediately and the account is closed on the spot — no verification needed, because you're already signed in.

Request deletion via the web

No longer have the app installed? Send us the request here. Because you can't sign in on this site, we verify every web request by email before deleting anything — so this route takes a little longer than deleting in the app.

Request deletion

Signed in with Apple and using a private relay address? Send that relay address — it's the one we hold.

We use this only to verify and action your request — see our privacy policy. Cancelling a subscription bought through the App Store or Google Play is separate; do that in the store.

Prefer email?

Write to [email protected] from your account address instead. Either way we may ask one verification question before we proceed.

What happens to your data

Deleted permanently

  • Account & profile
  • Garage & bike details (including licence plates)
  • Ride history & recorded GPS tracks
  • Lean-angle & cornering telemetry
  • Saved routes & saved places
  • Ride posts & recap videos
  • Chat & direct messages
  • Friends, followers & leaderboard standing
  • Group memberships
  • Location history
  • Device push tokens

Retained, and why

  • Anonymised, aggregate stats — no longer linked to you; used to understand overall usage
  • Tax & payment records — kept where law requires (typically up to 7 years), then purged
  • Abuse / fraud records — minimal data kept only where needed to protect the service

Timeline & confirmation

  • Deleting in the app closes your account immediately — you're signed out and it can no longer be signed back into.
  • A web request is answered from [email protected], usually within 1–2 business days, once we've verified it.
  • Deletion of your personal data is completed within 30 days of a verified request.
  • Backups are rotated out within their normal cycle, after which no copy remains.
Heads up

Deletion is permanent and can't be undone. If you pay through the App Store or Google Play, cancel your subscription there as well — deleting your account doesn't cancel store billing.